Send a 'quick' Text Message (SMS) or Picture Message (MMS) to a contact that is not in act! Ideally used for sending a message quickly to someone who has not yet been entered into act! or is unlikely to be entered into the database. The message details including date and time sent are stored in the MyRecord of the currently logged on user at the time the message was sent.
Send a single Text Message (SMS) or Picture Message (MMS) to a contact in act! Ideally used for sending a message to a Contact that is already in act! The message details including date and time sent are stored in the contact notes, history or fields of the person you are sending the message to.
Group Message - Lookups
Group Messaging to a current lookup is for those situations where you do not have a static group created in act! for a list of contacts, but you would like to send them a Group Message anyway. The current lookup can be created from simple or advanced lookups and can even involve tagging or un-tagging of records until a final list is achieved in the current lookup. The message will then be sent to all contacts and multiple history records generated for each individual contact of the message including the date and time the message was sent.
Group Message - Groups & Sub-Groups
Group Messaging to a Group or Sub-Group is where you already have a static group created in act! for a list of contacts and you would like to send them a Group Message. The message will then be sent to all contacts and multiple history records generated for each individual contact of the message including the date and time the message was sent.
Text Messages (SMS) or Picture Messages (MMS) can be recorded via a number of different methods. You can easily record outgoing messages and incoming replies in Notes, History or act! fields. There is also the option to record the last data and time a message was sent in an act! field. Messages recorded can also be marked private if required.
Text Messages (SMS) & Picture Messages (MMS) can be replied to and you can receive notifications via your browser, emails, pop-ups or chat windows in act! and they can even be automatically recorded.
Automatic replies can be generated when a reply is received in act! and a Text Message (SMS) can be sent using standard text or a message template.
The ability to schedule a group of messages in batch to occur at a specific date and time. If you are going to use Text Messages (SMS) as prompts to doing something such as attend an event, or reminders to take action at a specific point in time, then you will need to be able to schedule these messages to occur at a specific date and time. The scheduling feature provides this capability along with a complete job management system to determine the status of a Message job (SMS Job) along with ability to retain the job details, and also resend the same job at a future point.
The Message Management system called the SMS Manager or SMSEngine is a complete message job management system for both Text Messages (SMS) and Picture Messages (MMS). Messages can be scheduled, queued, paused, held, stopped, removed, repeated, edited and prioritised. The SMS Manager is also a standalone application so it will still be running even when act! is closed. That means those important messages will still be sent even when act! is not available.
The Message Log contains a complete audit trail of all messages sent and received including date and times as well as the user who sent the message and the contact that replied.
Personalise your messages by including your own act! fields from your database. The Merge Messaging feature allows you to merge in any field from your contact database when you are performing Group Messaging to ensure the message is personalized based on the recipient's contact details and customized based on the additional profile information you have stored in your act! database on your contacts. This means that a canned communication will quickly turn into an SMS conversation almost immediately and your CRM and database marketing efforts will become much more focused and personal.
Customise your messages by creating your own message templates to standardize a message when sending to multiple contacts Obviously, it does not make sense to copy & paste message details to each individual contact in your Merge Messaging jobs. Therefore, you will require the ability to customize your own message templates that includes both act! fields and message text that you can save for later re-use.
Support for spanning messages across multiple parts when messages are longer than 160 characters. The Short Message Service (SMS) format only allows for up to 160 characters to be sent in a single Text Message. However, this may not be sufficient to get your message across, particularly if you are doing any Merge Messaging where you may not know how many characters are being merged into you message depending on the recipient’s information in their act! customized fields. Therefore, being able to spread you message across more than one message is often called for. Message spanning (Multi-part Messaging) means that you will still be able to send the complete content of your message, but it will be separated and distributed over multiple messages. Obviously, in this case you will need to consider your message credit as in most cases you will be sending two messages and not one message to each recipient where the messages extends over two parts.
Forward outgoing and incoming messages to other mobile/cell phone numbers or email addresses.
Many SMS users use smiley or grumpy faces to send a message beyond the text message in the form of some basic visual expressions of emotions. These have been taken much further into the space of emoticons, however these are not supported in simple SMS Text Messaging. Therefore, the Smileys are generally comprised of a series of keystrokes (characters) that create a visual image. We have taken a collection of these and would like to make them available to ACT Mobile Messenger users. I would also like the ACT Mobile Messenger user to be able to add their own, and not be lost, as a result of performing an un-install or upgrade of the ACT Mobile Messenger.
Due to the form of the short message service being only 160 characters many users of the service have come up with creative acronyms or abbreviations to get their message across with less keystrokes. We have compiled a list of the most common whilst also removing expletives as any shortcut included with the ACT Mobile Messenger should not be rude or offensive. I would also like the ACT Mobile Messenger user to be able to add their own, and not be lost, as a result of performing an un-install or upgrade of the ACT Mobile Messenger.
- Message Templates
- Message Preview
- Message Reply
- Phone Lookup Fix
- Local Timezones
- Custom Header Text
- Message Recording
- Group Messaging
- Check for Updates
- Auto Re-Registration