Ideally used for sending a Text Message (SMS) to a Contact who is already in Act! The message details including date and time sent are stored in the contact history of the person you are sending the message to.

Ideally used for sending a message quickly to someone who has not yet been entered into Act! or is unlikely to be entered into your database. The message details including date and time sent are store in the MyRecord of the currently logged on user at the time the message was sent.